Common Exchange email errors

The Error Report that you might receive as an Email relates to the MS Exchange integration in Pipeliner.

There are several common causes of this email error report which generally relate to the mail server’s communication. Pipeliner’s mail server talks to your mail server ‘behind the scenes’ and, if that communication is disrupted, an error email will be generated.

If one of the servers is too busy with queries (sending/receiving emails) it might give a time out response to the other. The time-out state usually only lasts a few seconds but it is long enough for our server to generate an error. The text of the error usually references the server being unreachable/unavailable, or even that auto-discovery has failed, but there is nothing to be worried about.

By the time you receive the error email, the temporary problem will have been resolved and your data will have been fully synchronized. 

Do let us know however, if you are still concerned and we will double check for you. Click on the button below and fill out a new Support Case.

Examples of Exchange Integration ERROR Reports

Destination server is unreachable

Hi Pipeliner User,

Please note that your Pipeliner data has not synced properly with your Exchange account. Review the sync report and troubleshoot the error codes below:

======================
Sync Report Stats
======================

Team space alias name: Pipeliner Support (Test)
Team space db name: fr1_eu_oilockTest

No. of Items Failed to Replicate or Update
Calendar:    0
Contacts:    0
Tasks:       0

======================
Error Codes
======================

Tasks
==============
Destination server is unreachable.

Autodiscover service Failure

Hi Pipeliner User,

Please note that your Pipeliner data has not synced properly with your Exchange account. Review the sync report and troubleshoot the error codes below:

======================
Sync Report Stats
======================

Team space alias name: pipelinersales
Team space db name: pipelinersales

No. of Items Failed to Replicate or Update
Calendar:    0
Contacts:    0
Tasks:       0

======================
Error Codes
======================

Calendar
==============
Autodiscover service has failed.

Tasks
==============
Autodiscover service has failed.

If you receive an error stating

Wrong username or password — this means your email password has expired/changed since you enabled the integration and needs to be changed in Pipeliner. Follow the steps in this article Changing Password for Exchange/Office 365 integration.


If you receive any other email errors, please let us know and we will investigate.

Related Articles/Next Steps

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