Whether you’re having login trouble, issues with your Workspace, or any number of unusual errors, a quick emptying of the cookies and cache is the first solution we try as a support team.
In order to speed up your internet experience, browsers will "remember" old versions of websites so that they load more quickly. Usually, this is not a problem, but when websites update, remembering that old version can sometimes cause a problem.
Clearing cookies and cache tells the browser to start over fresh. See how to clear the cache in commonly used browsers by reading following steps. We support the latest versions of all major browsers.
Clearing the cache in Google Chrome
On your computer, open Chrome.
At the top right, click "More".
Click "More tools" › "Clear browsing data":
At the top, choose "Advanced", select "All time" from Time range.
Next to "Cookies and other site data" and "Cached images and files" check the boxes:
Click "Clear data".
Clearing the cache in Microsoft Internet Explorer
Open your browser and and got to Tools › Safety menu.
NOTE: Alternatively, you can press Ctrl+Shift+Delete to open the Delete Browsing History window.
Click "Delete Browsing History":
Select "Temporary Internet Files".
Click the "Delete" button near the bottom of the window to delete your temporary files (i.e. clear your cache).
If you want the browser to automatically clear the cache whenever you close it, click the "Advanced" tab. Under Security, click to select the box next to the option "Empty Temporary Internet Files" folder when browser is closed:
Clearing the cache in Edge
Clearing the cache in Mozilla Firefox 3.5 and up
Open your browser and go to Tools › Options.
Click "Privacy & Security", select "Clear Data" and clear afterwards.
NOTE: Alternatively, you can access this menu directly by pressing Ctrl+Shift+Delete.
In the Time range to clear box, select "Everything" and click "Clear Now":
Click the "Clear Now" button:
Clearing the cache in Opera
Once your browser and go to Tools › History and click "Clear browsing data":
If you do not want to delete cookies, saved passwords, or other data, clear those checkboxes in the list:
Press "Clear browsing data" › "Advanced" › "Time Range" › "All Time":
Clearing the cache in Safari for Windows
Once your browser is open, select "Tools" and click "Show Menu" bar.
Select "Edit" and click "Empty Cache":
Clearing the cache in Safari for Mac OS X
Open your browser and go to Safari › Preferences:
Select "Advanced Tab" and check the box next to "Show Develop" menu in menu bar:
Go back to Safari and go to Develop › Empty Caches: