Please follow these Setup Steps

First make sure that IMAP is enabled on your Pipeliner space. 

Enter the Admin Module — from the Pipeliner CRM Application, click on the App Switcher in the top left corner:

NOTE: Only Administrators will see the Administration menu

Click on the Automation Hub tab and check that "IMAP Email" is running in the "My Apps" section.  If not, find it in the "Most Popular" section and click on "Add for Free" to activate it.

Then go back to the App by clicking on the App Switcher in the top left corner again and selecting "CRM Application".  

Next click on the "Avatar (Photo)" icon on the upper right corner & then click “Settings”:

Click “Activate” beside IMAP:

NOTE: Please be aware you can not connect IMAP if you have our Gmail integration or Microsoft Exchange Email integration already switched on.

Enter your details into following details into the corresponding fields:

  • IMAP Server 
  • Port 
  • Encryption 
  • Username 
  • Password 

NOTE: Your IMAP Server and Port may be unique to your organization. Please contact your internal IT department for assistance if you receive errors.

If you receive an error when submitting this information, open your email and you should receive an email from your email provider regarding security information

Click “Next”:

Select if you would like your emails to be linked to contacts and/or accounts. We recommend that you leave both of these checkboxes ticked for greater visibility of emails. Click “Finish” to finish and close Imap Wizard:

How to see your emails within Pipeliner CRM

When you send an email to a contact from your email client, a copy of the email is then stored under the "Feed" tab within its related contact in Pipeliner.

NOTE: the email address of your contact must be the same as in Pipeliner.

  • All emails are accessible in the "Feed" section of the account/contact in chronological order. This way you can track the email communication directly in Pipeliner.
  • Allow up to 10 minutes for emails to appear in the Feed. Incoming email copies appear in Pipeliner after they have been transferred from your local email client via the cloud server during synchronization of Pipeliner.
  • If you quickly move emails out of the Inbox and Sent folders that you linked to while setting up the IMAP integration, emails will not be able to be copied into Pipeliner.  You’re fine to move emails into custom folders but make sure that you can see them in Pipeliner first or leave it a couple of hours before doing so to be sure!

NOTE: that you have to be the Owner of the Contact or be added to it as an Editor (by selecting your individual username) in order for your emails to be stored.

Open a Contact Record and ensure an email address is listed.

NOTE: Email addresses must be saved on each contact record which you want to see your emails on.

Send an email to the email address in your contact record from your integrated email account.

Email will appear in the Feeds section in your contact record. You will also be able to use your Feed options to make them visible on the Feed of any Leads or Opportunities that the Contact is related to. Emails you send to this contact will appear here as well:

Related Articles/Next Steps

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