Voyager AI Media Transcription now brings the ease and efficiency of working with our Call Recording feature to all Activities. Users can, for example, upload a recording of a meeting to an Appointment in Pipeliner by adding the URL of the recorded meeting or by uploading an MP4 file. The Media Transcription will then process the video/audio and will create a transcription and summarization which the user can then copy to a field (e.g. Appointment Description) as required.

NOTE: this feature requires the purchase of credits which is managed from the Communication tab within the Customer Portal.

From a new or existing Activity, click on the Add button in the Media Transcription widget in the right hand panel ⤵

Enter a short description of the activity, select whether to upload a physical file or enter the URL, select the media file language and then click on Create.

Processing of the media files can take a while depending on the length and size of the media files ⤵

You can Create/Save the activity and continue working on other things as the system will notify you when the transcription is ready. When the notification is received, click to “Open” the activity and review the transcription ⤵

As well as reviewing the Transcription and the Analysis, the user can listen to the recording or use the Actions dropdown to Add AI summarization into the description field of the Activity, Attach transcription as document (pdf) or Delete Transcription ⤵

Clicking on Analysis shows the transcription as well as recognition tags and the summarization in the right hand panel ⤵

Credits are managed and added from the Communication tab in the Subscription main menu by Subscription Administrators. Credits are shared across Media Transcription, Calling & Messaging. ⤵

Administrators can enable Media Transcription from the AI Voyager>Configure option in the Automation Hub ⤵

No, the selected files are not usually fully uploaded to our servers - as a first step we’re trying to extract the audio part from the movie in a stream in order to save both processing time and credits needed. If this first step fails we upload the whole file.

To create the transcription and AI summary we’re using Twilio's Voice Intelligence feature - the same as that used for Call Transcription

This Add-on itself is free to enable for all Pipeliner Tiers but but users need credit to use it. Credits are added by your subscription admins in the Customer Portal>Communication tab.

The approximate cost is $0.104 per minute of transcription.